Quality management and quality assurance
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
Primary Keywords for ISO 10002:2004 PDF:
Management, Consumer-supplier relations, Quality management, Quality assurance systems, Design, Data acquisition, Consumer protection, Organization and methods, Personnel, Performance, Quality auditing, Policy, Production management, Planning, Documents
Related Documents For ISO 10002:2004:
ISO 9000:2000, ISO 9001:2000, ISO 9004:2000, ISO 19011:2002, ISO/IEC Guide 71:2001
Other Standards in the series:
Quality management. Customer satisfaction. Guidelines for complaints handling...